Privacy Policy

Kensei Lab is committed to protecting and respecting your privacy. This Privacy Policy explains how personal information is collected, used, and protected when you use this website or engage with our services.

By using this website or submitting your information, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and process personal information including:

• Name
• Email address
• Telephone number
• Appointment and booking information
• Health and consultation information relevant to treatment
• Website usage data and analytics

How Your Information Is Used

Your information may be used to:

• Respond to enquiries
• Manage appointments and bookings
• Provide sports massage and recovery services
• Maintain treatment records
• Improve website functionality and user experience
• Send relevant service-related communications

We do not sell, rent, or distribute your personal information to third parties for marketing purposes.

Health Information

Any health or medical information provided during consultations or bookings is treated as confidential and used only for the purpose of delivering safe and appropriate treatment.

Health information is stored securely and accessed only where necessary.

Data Storage & Security

Reasonable technical and organisational measures are implemented to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While every effort is made to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Services

This website may use third-party platforms and services including booking systems, analytics providers, payment processors, and social media integrations.

These third-party providers may process your data in accordance with their own privacy policies.

Cookies

This website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

By continuing to use this website, you consent to the use of cookies where applicable.

Your Rights

Under applicable UK data protection legislation, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Withdraw consent for data processing where applicable

Requests relating to personal data may be submitted via the contact information provided on this website.

Retention of Information

Personal information will only be retained for as long as necessary to fulfil the purposes outlined within this policy, including legal, insurance, and professional record-keeping obligations.

Policy Updates

Kensei Lab reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any updates will be published on this page.

Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Kensei Lab directly through the contact information provided on this website.